💡 Q1- Where can I buy CHINGU SIM Card?

A: You may purchase Chingu SIM online at our website - www.chingumobile.com (you may opt for pick up or delivery service)

    Or you may also purchase at our 7 stores located in Seoul.  (Store location) 

💡 Q2- What are the differences between the Unlimited Data plan & Unlimited Speed Up Data plan?

A:

*NOT include paid call *numbers with 4-8 digits are mostly paid calls like 1345 and health insurance customer hotline service

💡 Q3- Where can I pick up my CHINGU SIM Card?

A: Incheon T1 : Terminal 1, 1F Around Exit7, BookStore : 7:00-21:00 (Mon-Sun)

    Incheon T2 : Terminal 2, 3F Around aisle D., BookStore: 7:00-21:00 (Mon-Sun)

    Konkuk Branch: 31, Achasan-ro, 30gil, Guangjin-gu, Seoul: 10:30-20:00 (Mon-Sat)                         

    Hongdae Branch: 2F,10, Hongik-ro, Mapo-gu, Seoul:11:00-20:00 (Mon-Sat)                         

    Kyunghee Branch: 4, Kynugheedae-ro, Dongdaemun-gu, Seoul:11:00-20:00 (Mon-Sat)                         

    SKKU Branch: 8-1, Seounggyungwan-ro, Jongno-gu, Seoul:11:00-20:00 (Mon-Sat)                         

    Chungang Branch: 97, Heokseok-ro, Dongjak-gu, Seoul:11:00-20:00 (Mon-Sat)                          

    Sinchon Branch: 62, Ewhayeodae-gil, Seodaemun-gu, Seoul:11:00-20:00 (Mon-Sat)                         

    Korea Uni. branch: 104, Goryeodae-ro, Seongbuk-gu, Seoul:11:00-20:00 (Mon-Sat)      

💡 Q4- Usually how long the delivery service takes after I place an order at the CHINGU website?

A: For all the orders placed and done payment by 430pm, we will prepare for same-day delivery 

   *Shipping service is only available on weekdays and does not work on holidays. 

   Within South Korea, the parcel usually takes 1-2days to arrive, it might delay based on the shipping company's situation

💡 Q5- Can i order SIM before i arrive Korea? Can it be activate before i arrive Korea? 

A: You may order before u arrived Korea but It is impossible to activate the sim card before you arrive in Korea. 

    Your information needs to be verified on www.hikorea.co.kr

    We suggest If you are ordering a sim card in advance of your arrival, please give a note on your arrival information.

💡 Q6- Which carrier network does CHINGU MOBILE use? 

A: We partnered with the country's leading mobile network operators- KT, SKT, LG U+. Hence Our network coverage is highly reliable and extensive.

💡 Q7- Any requirement needed in order to order a CHINGU SIM card? 

A: Basically with only a passport, you can get our CHINGU SIM Card.

💡 Q8- How long i can use with passport sign-up? 

A: You can use up to 3 months with passport sign-up. Meanwhile, if you have been issued an alien registration card within the period, 

    you can apply for a change of name and extend the period of use by the period of stay. 

💡 Q9- Can I register with my passport even though I have an alien registration card?

A: If you have both Alien Registration Card and a passport, you must apply with an Alien Registration Card.

💡 Q10- Can underaged (<19YO) apply CHINGU SIM?

A: Yes, the underaged are still able to register with us. 

💡 Q11- Can CHINGU SIM Card able to use self-authorization?

A: Mobile Self-Authentication Service means real name verification connecting with your Korean mobile phone number 

   Meaning Self- Authentication only apply to user who signed a 3/4months plan with holding an alien registration card (ARC) , 

   It’s not possible for foreign passport holders to use Self-Authentication Service.

💡 Q12- How to activate my CHINGU SIM Card after picking up from the airport? 

A: 

After collecting the SIM, it will be activated in around 30 minutes during the activation time (10-19, Mon-Sat), the customer may rebook the phone 3-4 times and test if it works. If not, you may follow the steps below.

Step 1 Insert Chingu Sim card into your phone

Step 2 Contact CS with your order number 

Step 3 (after 30mins) Restart your phone 2-3times 

Step 4 Wifi Off, Roaming Off, VPN is Disconnected & Data Network ON

Step 5 Activation completed (LTE sign appears)

(*SIM will be shipped after being activated with domestic delivery.)

💡 Q13- What should I do if my network is not working after trying to do the activation? 

A: Sometimes, your phone still doesn't work even after trying to do a start-up procedure.

 In that case, please contact us after checking your phone number and IMEI.

You can find IMEI by entering *#06# on the dialer and SN will appear on your screen (applicable to the phones and tablets that support SIM cards)

Or

- Settings>more settings>about phone(about device or my device)>status>IMEI for ANDROID version.

- Settings>general>about>IMEI for IOS version.

💡 Q14- Why am I still not able to use CHINGU SIM even though i send my IMEI?

A: Country Lock mobile phone is not available, please check before purchase. If the device you are willing to use is restricted to 

"specific telecom company or a specific country, you cannot use the device with Korean local SIM"

You need to unlock your phone by calling your cell carrier. 

They will unlock it for you as long as your phone is fully paid off. But if not able to unlock and are not able to use our service we will fully refund you. 

💡 Q15- Why my plan is suspended before my plan expired? 

A: When using international calls, phone use may be suspended due to the rapid depletion of the balance

   If you overused all the quota, the available period of use is deducted and all the service will be finished.

   It may be shorter than your plan date when you use paid calls.        

💡 Q16- Can I use extra when the basic serving amount is exhausted?

A: Data and voice call use are terminated once your basic plan is exhausted, but you can top-up to extend the plan. 

    The top-up price is 36,000/month. 

💡 Q17- Is the balance refundable upon cancellation?

A: In case of mid-term cancellation, the remaining balance is non-refundable, so we recommend canceling after the basic supply is exhausted. 

💡 Q18- Can I extend CHINGU service after expired? 

A: The previous plan has to be used for at least 90 days (3 months) are able to extend the service on the 91st day.  

   (the number already connected with ARC)

💡 Q19- What is CHINGU MOBILE Business hour?

A: 

[Online Business hours]

* Monday to Saturday: 10:00- 19:00 online (No activation available other than business hours, including Sunday and Public Holiday) 

* Facebook: facebook.com/chingumobile

* Email: chingumobile@gmail.com

If you have any inquiries, please leave a message on the official chatroom, then we will handle them during business hours.